What methods of payment do you accept?

We accept Visa, MasterCard, American Expres sand Paypal

Is my transaction secure?

We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using encryption technology to ensure your personal information (especially your name, address, and credit card number) stays out of the wrong hands and cannot be read or intercepted as it travels to our payment processing system.

How do I user a promo code?

Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided, and then click CONTINUE. Only one promo code may be applied per order.

Is it possible to have a custom made product?

We offer custom made products under request. If you are interested in customisable products write us at info@cayenablanca.com and we will be happy to assist you.

Where do you ship from?

We produce and ship all of your products from Barcelona, Spain.

When can I expect my order to ship?

All orders will ship from our store in Barcelona within 1-3 business days from when the order is placed. From there, it will take about 2-3 business days for orders to be delivered within Spain, Andorra & Baleares and 3-4 weeks for international orders .

How can I find out the status of my order?

Please email our customer care team info@cayenablanca.com and we will be happy to let you know the status of your order should you have any questions or concerns.

What is Cayena Blanca´s return policy?

Unused and unopened orders may be returned within 30 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale items cannot be returned.

Ask a Question

Let us know if you have any question, suggestion or proposal =), we'll be glad to get in touch.