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Thanks for shopping at cayenablanca.com
If you are not entirely satisfied with your purchase, we’re here to help.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
This site operates under currency Euro with symbol “€” that correspond to Barcelona – Spain ( European Community)
* PLEASE NOTE * All orders are shipped with certified mail services, a signature will be needed in order to receive all packages.
cayenablanca.com currently ships all orders with Correos ( National Spanish Mail ) from our studio in Barcelona, Spain.
We currently offer CORREOS services options for international orders. We also offer priority shipping worldwide, if you are interest in this service please ask for a quote before placing an order.
cayenablanca.com is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.
HOW MUCH WILL MY ORDER TAKE TO ARRIVE?
SPAIN: 2 – 4 Working days
EUROPE: 1 – 2 Weeks
REST OF THE WORLD: 2 – 4 weeks
Please note that times are proximate. During the Holiday season orders may take longer.